Keepsake Quilting, Center Harbor

While quality of products is good the fulfillment of orders is deplorable. Having once called NH home I want to do as much business with New England businesses as possible so I really want a good working relationship with Keepsake but it just ain't happening. After placing an order 3 weeks ago I am still waiting for 3/4 of the order. A portion arrived after 2 weeks and the shipping number for it was all I had. Another item was "shipped separately" but no order number. Other items were out of stock but not so indicated when I placed the order and no estimated date of fulfillment. Might I add that I placed an order with a Vermont company on the same day, also standard shipping, and had it in hand four days later. Additionally, as another reviewer noted, I contacted Keepsake , was assigned a case number and have never again been contacted.

Have to give only 3 stars. The store was a long trip for me, and I shop at other quilt stores locally but wanted to finally see this store. LOTS of material to choose from and I did find the fabric I was hoping for - it's big enough to have a really generous selection. Nice people there, not many of them, though. Not pushy, either, just let me browse away the afternoon which was very nice. However, I can DEFINITELY not say the same for the catalog service. I mean, non-service. I've been in customer service for many years, in person and on the phone. This company's over-the -phone service is rude and unconcerned, to say the least. I've been on hold and disconnected several times. When I finally have reached a person, just rude, noncommittal, and or (after more time on hold while they 'confer' with someone else!) dismissive. Or I get disconnected. No response, no credit received for a return. No communication when items I ordered never showed or partially showed. No response to emails, truly maddening. So, I will never, ever order from the catalog again. But I'll probably go back to the store if I'm in the area, at least there I can see it, touch it, pick it up and pay for it. No shipping charges, and no interminable and infuriating and exasperating phone calls