Escape Tactic, Charlotte

The room was well themed and was well done, but it was a little tough for us. The customer service blew me away, though! We had a concern with the room and the staff were kind enough to accommodate us. At the end of the game, I lost my wedding ring in the game room! The staff were so nice to give us a little extra time and helped look with us until we found it. Best service I've ever had anywhere!

Whether you’ve done a ton of escape rooms, or this is your first room, this is the place to go. My friend and I are “enthusiasts”... together we’ve done over 40 different rooms in different states. I’ve rarely left reviews about my experience but felt this one needed recognition. We did Flight 282, and not only was the decor and scenery the perfect balance between detailed but not too cheesy, the actual puzzles themselves were well-thought out and exciting (I won’t go into more detail because I don’t want to spoil. What I particularly wanted to note though, and why I left this review, is because of the staff. First, the manager, Calvin, was the most accommodating manager. We wanted to change our room, literally last minute, to the next DAY. Not only did he work with us with a positive attitude, but he made the process as easy as possible. When we showed up to do our room the next day, Jackson was our game master. He was extremely knowledgeable, pleasant, and to the point. He was patient and also worked with our style and the way we prefer to complete our rooms. A huge thank you to Jackson and Calvin for our amazing experience. Would recommend to anyone!! We are unfortunately not locals but I do hope to come back and complete the rest of the rooms. (We also tried other escape room places in the area during our stay, and this was by far our favorite).