JACK Thistledown Racino, Cleveland

My husband and I were there last night and on Friday. We normally always go to Hard Rock because I love the atmosphere there but we decided to start going back here because you build your tier points faster at Jack. But I think after yesterday we will start going back to Hard Rock. The staff at the food place that take your order are extremely rude, every single time like your bothering them. I had asked questions about comp points and regular point. The girl at the register could not answer and the manager she brought up had no idea. Her excuse they dont normally work there. But you would think everyone that works there should be able to explain thier policies. After that they get another manager who says comp points can only be used on food, not the other points. So what do you use the other points for? Still have no idea? Also its getting so dirty cups and bottles everywhere. The smoking area is disgusting cigarettes put out all over every trash can. No ashtrays and you can never get a machine out there. Plus you can barley get through all the people dancing to walk back there. Machines do pay out but is it worth all the attitude and dirtiness from there

Had a great time here. Could've been awesome if I won some money. 👍👍