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The Spa at the Crescent, Dallas

2.6
#8 of 9 in Spas in Dallas
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The Spa at the Crescent Reviews
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TripAdvisor Traveler Rating
TripAdvisor Traveler Rating 4.0
56 reviews
Google
3.2
TripAdvisor
  • Amazing massage, ty a ton! Love the cold pool, wish more spas wld have one... but kerra was the best!  more »
  • The renovations in the spa are fairly lovely from a cosmetic standpoint but I can’t understand the stop at 80%. Lockers, bathrooms and showers are still circa 1980s. Those providing the treatments are...  more »
Google
  • First time ever using spa services. Employees very extremely nice and helpful. Enjoyable experience. Employee Carolina was so helpful to the ladies in waiting area and masseuse Demetrius and nail salon operator Kahn were also very professional. Made experience relaxing and enjoyable. Outstanding service! Would not hesitate in returning.
  • If it weren’t for the problems I encountered I would give this spa a solid 4-star review. It won best of Big D as the best spa in Dallas this year and I agree that aesthetically this spa is pleasing. The renovations are nice-this spa is comfortable, the sauna is small but nice, the steam room is great (although I prefer more eucalyptus), and there are plenty of fully stocked showers. However I would not agree with the reviews given by Big D magazine. Although I only came here for a pedicure today I was looking forward to the amenities that come with a higher pedicure price. My pedicure itself was fine. Unfortunately, however, I experienced several problems that made my overall experience less than worth the price. First- I confirmed when booking my options for parking. The receptionist informed me that the spa validates “all day valet” or “3 hours in self park”. When I arrived to valet in the rain I was informed that valet does not accept spa validation. No big deal. He directed me to the self park area. However the signage was poor and I wasted precious time in the spa looking for the spa. Second- the hot tub was so hot I could barely stick my toes in and after a few seconds had to remove them. I am someone who loves hot water, hot showers, and can pull hot food out of the oven-no problem. So I assure you this water was not a safe temperature. Third- after sweating in the steam room and sauna I looked forward to a warm shower. However the attendant told me the hot water was not working and that engineering was working on it. After waiting another two hours to shower (at least I got to relax on a couch) the water was still cold. So... I took a cold shower. I understand this can happen to any business but I’d expect a business of this caliber to be supporting its customers with discounts or coupons towards future services. When I expressed my frustration at check out I barely got an “I’m sorry” from the receptionist. A cold shower in a high class hotel spa is NOT my idea of relaxation. Fourth- in the shower the shampoo dispenser was broken, as well as the body wash dispenser. This is something that the attendant should be aware of and replace. Fifth- one of the two hair dryers were broken. I informed the attendant but nothing was done to fix this while I was there. Sixth- when I went to check out (I was cutting it close to the three hour parking validation time frame) I waited for a long time. I waited even more while the receptionist struggled to log onto the computer. Then, when she couldn’t figure out how to validate parking I waited while she struggled through this. When she could not validate my parking (not sure why she couldn’t-I had provided her my ticket) she insisted I should “just keep pushing the button” and tell whoever I could in the parking garage to let me out. I expressed concern with this but she was unwilling to ask a manager for help (even though I had requested to speak with a manager) and insisted several more times to “just keep pushing the button”. I was less than surprised, and frankly angry, when I had a hard time exiting the parking garage. This spa has got to get it together. I will be taking myself back to the Joule for a truly relaxing and flawless experience.

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