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Spa Epoche reviews
I purchased a travel zoo voucher for two services. I called to book my services and thought everything was all set. When I got there I was l excited about the services I was going to have. I changed and sat and waited to be called for my first service. After sitting for a while (was not sure how long as I put my watch in the locker), I noticed clients coming in and being called in before they could even finish changing. Well, now I wanted to know why I was sitting so long if other clients were being called right in. I get my watch and realized I had been sitting for almost an hour. I go to the front desk to find out what the problem was only to find out they had me down for the wrong services. I was upset and asked if you had me down for those services why I haven’t been called back for anything! She did not know why, but said they could only give me one of the two services I selected at that time and I would have to come back for the second service. At this point I do not want any of the services and really wanted my money back. I was told only travel zoo could refund me. She convinces me to get the one service they could do, so I did. The entire time all I could do was think about getting out of there. So after the service I go back to the desk to check out and the Spa did not charge me for the service I received and gave me back the voucher with no expiration date. That was nice. I go home and call Travel Zoo to try and get a refund and they tell me that I can't get a refund. REALLY! So now I'm stuck with the voucher that I really don't want.
I received a gift certificate and it was the gift that kept on giving. Great place and the pleasant experience, and wonderful massage will keep me coming back.
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