Harrah's Cherokee Valley River Casino, Murphy

Best customer service I've received in a long time. I had accidentally booked us at a different hotel and casino resort that was another 90 minutes away. Becky helped us by calling and getting it switched over last minute. Completely saved our night. She went above and beyond to make it as stress free as possible. The casino itself is small compared to others that I've been to, but everything is clean, new, and it was an overall great experience. Would definitely come again if in the area.

The room was clean and comfortable. The casino was clean and the staff was friendly. The only improvement I suggest is to have more slot machines that have one line instead of the nine lines. The best ones are like the pink diamond machines especially the dollar machines that have a maximum of $3. Or the triple stars with one lines and maximum of $3. Also, whatever happened to the 5 times pay and 10 times pay machines. Those were wonderful fun to play. Overall a great place to go.