GemsNY, New York City

Very fun experience. Tons of beautiful gems to browse. I went with a lavender sapphire untreated in a three stone setting. It's beautiful!!! Great quality and craftsmanship. She said YES! Thanks GemsNY

On February 11, 2019, I purchased a blue, sapphire engagement ring from GemsNY. I was planning on proposing in April 2019. Thirty-four (34) days from purchase, my girlfriend sat me down and expressed to me that she would like to be part of the engagement ring, purchase process. I agreed and asked her what type center stone she might be interested in wearing. Unknowing of my purchase, she informed me that she would like a diamond ring. When I asked her if she would be interested in other types of gems, she politely declined and said that she wishes to have a diamond. She expressed her absolute distaste for “other” gemstones as ‘engagement’ rings. I immediately contacted Ernie on the phone and explained my situation. He responded that the company would accept a return for a hefty 25% restocking fee! My $6,200 ring would net me a $1,550 loss, for returning it 4 days after the 30 day return policy. That would be a great windfall for them! Alternatively, I was informed that I could exchange the ring. I found a much more expensive diamond ring and setting, which I know my girlfriend would love. She gave me some pictures for ideas. I happily called Ernie back only to be told that I cannot exchange my gem for a diamond. This is baffling to me, as they would have made an even more fantastic deal, in less than two months! Again, the diamond costs much more than the blue sapphire! I do not expect a 100% refund. I completely understand that I was past the 30 day window, by four days. What I am astonished with is the 25% restocking fee. I feel that I am being taken advantage of because of my situation. Ernie did eventually come back with a 20% offer, for restocking, but that is still a $1,240 loss. As far as I can ascertain, the gem is as ordered. The perceived quality is good. The customer response time is also acceptable. However, GemsNY’s overall customer service is sorely lacking. Their lack of willingness to work with me on an exchange, leads me to rate them two stars.