Mandara Spa at Loews Portofino Bay Hotel, Orlando

2.1
#17 of 21 in Spas in Orlando
Discover Mandara Spa at Loews Portofino Bay Hotel at Universal Orlando®, a 13,000 square foot sanctuary located by the Piazza Ponte between the Beach and Villa pool.

Rooted in the Balinese tradition for the healing arts and combining this rich knowledge and spirit of generosity with European techniques, Mandara’s spa therapies offer each guest luxuriously-healing experiences: signature massages, award-winning facials, indulgent body treatments, the latest in hair, nail care, and waxing.

Retreat in a haven that harbors 14 treatment rooms, co-ed lounge, co-ed hydropool, separate men's and women's sauna and steam rooms, a full-service salon, and Fitness Center.

Let us send you to a place where calm and serenity exist every moment.
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Mandara Spa at Loews Portofino Bay Hotel Reviews

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TripAdvisor Traveler Rating
TripAdvisor Traveler Rating 3.5
102 reviews
Google
2.9
TripAdvisor
  • This spa is the epitome of laidback luxury, with gorgeous, comfortable decorations and an attentive staff. We came here for massages and pedicures, and our experience was fantastic from start to...  more »
  • Y’all, my wife and I had the greatest experience at the Mandara Spa this weekend. We made an appointment for 11 am because we thought we’d sleep in more, of course that never happened. We got to the.....  more »
Google
  • Went here for a couples massage for our honeymoon. Our massages were great an the technicians were superb, unfortunately the facilities leave a little to be desired. The men's locker room has several locker doors missing, somewhat surprising for a 4 diamond resort. According to the attendant it's been like this for a while. Additionally I tried to lock my locker as instructed but it didn't lock; not a big deal since I really only had clothes and a room key. When I went back after the massage however the locker was secured and I couldn't get into it. After an embarrassing and public line of questioning from the attendant regarding if it was the right locker, if it was my locker, and if I was trying to steal things, we finally accessed my modest belongings. During the massage there was the intermittent interruption of what sounded like an elevator machine room or mechanical room. Not the most relaxing experience especially considering the prices for service. Not sure if the single massage rooms are plagued by the same interruptions, but I can't recommend a couple massage here if you're in the same room.
  • Although the front desk staff is really friendly, the retail area is curated nicely and the products are top notch, I can’t give this place more than 3 stars because for the prices they charge, the salon itself should be better maintained and the services are sub par. When I made my appointment I made it clear my hair is short, no longer than my chin, but they told me that a blow is is 75 minutes long because of the shampoo and treatment that are included so I woke up early and arrived for my 8:30am appointment on a Sunday. I was in and out in 30 min. Where was my 75 minute luxury service I paid almost $100 for? I asked the stylist to give me a nice smooth blow out with lots of volume, I walked out with hair that looked like it was pasted to my head. It was so flat it looked greasy. I had to go back to my hotel room (I was staying at a different hotel) and had to re do my own hair. They charged me $90 for this and included the 20% gratuity. I work in the beauty industry and I would never have left a 20% tip for the service I received. Gratuity should be left to the discretion of the client. Very disappointed

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