SeaWorld, San Antonio

It’s not enough to have a clean park with short lines and reasonably priced food. SeaWorld San Antonio has all those things but is significantly lacking in one very important area: the staff. The majority of employees appear to be under 20 and seem more interested in one another than their guests. Many have flat out poor attitudes and there were numerous instances where I found myself legitimately surprised at the overall demeanor directed toward guests. Many of them seemed disinterested in being there and I could probably count on one hand how many smiles we saw during our 6 hours there. From the young man at the security gate who just flat out told me “Empty your pockets” as if I was being booked into jail to the guy in the underwater dolphin viewing area in Destination Point who was quite literally yelling at every person to not touch the glass. Cool, we get it, don’t touch the dang glass but kids (such as my 19 month old son) get excited and aren’t going to be responsive to your yelling anyway. Then there was the young lady working at Great White who looked me plain in my face and asked, “Do you not see what’s in front of you?” as she performed the safety check on the ride. And, no, prior to that I had not noticed the row in front of me was empty but that is no excuse to try to demean a paying guest. Prior to our visit my wife and I bought annual passes. Practically every aspect of our experience has us excited to return but our experience with the staff certainly gives us pause. SeaWorld should consider sending their employees to Fiesta Texas for the day so they can see first hand how park employees SHOULD treat guests.

Sea world is honestly some of the most fun I have every year. I usually go every summer and I always look forward to going there. The Rides are so much fun and the shows are always enjoyable. The Food is great and the actually water park has a lot to offer. As they say, It's fun for the whole family, And it truly does appeal to all ages. Just arriving at the parking lot always puts me in a good mood. If you ever come to San Antonio, this place is a must!