Shoreline Of Tahoe Store, South Lake Tahoe

We have always rented and purchased gear at Shoreline and they always provide great customer service. I just left the store after renting my sons friends snowboard gear for three days and have an experience that is worth explaining. In regards to the rental, it was a nice Burton set up and all pricing in Tahoe is similar so you should pick a shop based on service and the local vibe. When we arrived to rent the gear, I asked if we received a discount because we stay at the Worldmark resort and they typically advertise a discount. The guy helping us said there is a new owner so we don’t but he will try to work something out. I signed the waivers as the guardian and then the teen renting the gear paid for everything. To make a long story short, he damaged the board and when we returned it, it wasn’t clear as to if we paid for the insurance or not. I had thought we did and the manager / owner I interacted with said “if you believe you did, I trust you and we are in the business of getting repeat customers”. I don’t typically write reviews but I feel this was a case of exceptional customer service and a business that is doing things in the right way and I needed to tell everyone who don’t care where they rent.... I will continue to always use them for my snowboard needs and hope everyone else gives them a try.

All around excellent! The staff is super knowledgeable and friendly, and the they have great sales. Will return here whenever I'm in Tahoe.