Hard Rock Hotel & Casino Lake Tahoe, Stateline

First time staying at the Hard Rock Casino & Hotel in So Lake Tahoe. What a great experience it was. My room was too warm so I asked the front desk for a fan. Instead of giving me a fan they upgraded us to a room with a nice balcony overlooking their beautiful pool area. The manager also comped us $40 in food vouchers. He was so pleasant and accommodating. I will never stay in any other hotel in Lake Tahoe again. We also had a great dinner at the Oyster bar and were comped drinks at the bar. All in all a perfect 5 star experience.

First off the customer service was excellent. Secondly the beds were very comfortable and the view is amazing. The room was a little bit warm once we got into it and the air conditioner didn't work but we open the window since it was so cold outside. All staff that I dealt with was very helpful and nice. However the casino does not have any food options during the day and no one serves you drinks while you're gambling. I literally had to buy a soda from the soda machine.