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The Vermont Flannel Company, Woodstock

4.4
#18 of 18 in Things to do in Woodstock
Gift & Specialty Shop · Hidden Gem · Shopping
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The Vermont Flannel Company reviews

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TripAdvisor traveler rating
TripAdvisor traveler rating 4.5
15 reviews
Google
4.5
TripAdvisor
  • This is a small shop towards the center of town. The lady in the shop was very very informative. The flannel is thicker and soft. It’s not super cheap but it’s nice stuff and the store is nice. 
    This is a small shop towards the center of town. The lady in the shop was very very informative. The flannel is thicker and soft. It’s not super cheap but it’s nice stuff and the store is nice.  more »
  • Walking in this store on a hot August day and you instantly think of autumn. Many styles and patterns of very soft flannel, all very colorful. From shirts to blankets they have a variety of choices... 
    Walking in this store on a hot August day and you instantly think of autumn. Many styles and patterns of very soft flannel, all very colorful. From shirts to blankets they have a variety of choices...  more »
Google
  • Update 2/28/2022: After leaving my review The Vermont Flannel Company reached out by replying on Google and by email. I'm guessing the issues I had below were a mix of who I was emailing with before and a missing link in the messaging feature. This time an extremely professional Emily reached out and explained how sorry they were for the communication issues and promised to make some changes so it doesn't happen again. She also very worked with me through a series of emails to get my shirt issue sorted out with a generous gift. After such a fast response, now great customer service and literally the nicest flannel I've ever had, I'm easily at 5 stars. I cannot wait to order more and hope my future experiences with them continue to be very positive. The two stars given are for the amazing quality. The 3 missing are for the customer service.... I placed my first order and immediately noticed I ordered the incorrect size. I used the websites message feature on the order page to send a message within a minute of the order. The next day I called to see if they could correct my mistake before shipping. They all but accused me of lying about sending the message because they couldn't see it on their end. Turns out, they check emails but have no idea where their own messages go. I took a screenshot of my message and emailed it to them. They responded saying there is nothing they can do. I then emailed multiple times asking how to return the shirt. Never a single response. Probably because they expect you to pay return shipping no matter the reason for return, as clearly indicated on the form that comes with the shirt. This seems absolutely asinine for any online clothing but especially a higher end clothing company. I was very excited about ordering a lot of winter and summer clothes from them but unfortunately this put a terrible taste in my mouth. Terrible that a non USA made company would have handled this much better.
  • I love their shirts although they do run very large. Nice store, better stocked than their website. We enjoyed looking through the flannels and recommend a stop if that's your thing.

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